To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number (can be found on your order confirmation email) and email address in the fields above and click Start.
- Follow the instructions and select the items you want to return/exchange.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Are there any charges for return?
- £2.99 will be deducted from the refund of the order
- Exchanges are free
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and it will automatically be applied to original method of payment, within 14 working days.
Please note if you had received a free gift/product upon ordering during one of our promotional offers and would like to return you order, then you would also need to return the free gift/product back to us with the rest of your order. Should you return your order but keep the free gift/product, then the value price of the free gift/product will be deducted from the refund of the order.