Returns Center

To start the return process for your order, please enter your email address and the order number below.

FAQs

Enter your order number and email address in the fields above and click Start

Follow the instructions and select the items you want to return

You will get a confirmation email with the shipping label and guidelines once the return request is approved.

Then simply either print your returns label off and stick it to the outside of your package or take the digital version of the label and get it printed at the Post Office by showing the QR code.

You can return your items within 30 days of receipt of your shipment.

- They must be in original condition

- For clothing, unwashed and unworn

- In the original packaging

- Promotional items from any offers must also be returned with your order

Returns and exchanges are FREE  provided your order is processed through our returns center.

Exchanges can only be made for a different size or colour of the same product and not completely different products.

Once your return is received by our returns team, it takes approximately 2-3 working days to process your returned item. The returns team will then inspect your item/s and we will notify you of the approval or rejection of your refund.

If your returned item/s have been approved, then your refund will be processed. It will automatically be applied to the original method of payment. Once the refund has been processed it normally takes 3-5 working days for the money to appear in your account.

Please note if you had received a free gift/product upon ordering during one of our promotional offers and would like to return you order, then you would also need to return the free gift/product back to us with the rest of your order. Should you return your order but keep the free gift/product, then the value price of the free gift/product will be deducted from the refund of the order.