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Price Promise

Here at GS Equestrian, our main aim is to provide our customers with the best and highest quality shopping experience that we can deliver. We also strive to make sure you're receiving the absolute best value for money. To enable us to do this we offer a price promise scheme. This means that if you are able to find a product cheaper elsewhere then we will match the price of the cheaper product, making it easier for you to do all of your shopping in a safe and secure environment. For us to be able to match the prices of our competitor sites, all you have to do is follow a few simple steps, stated below:

Head over to our homepage and search for the product you wish to purchase. Once you have found the desired product click on ‘ask about this product’ which will take you to a form. Once you have navigated to the form, fill out your name, email and telephone number in the indicated spaces on the top of the form. Then, move onto the message section. Drop us a message explaining your query. If it is for a price match then please be sure to enter the URL code of the product page from the other website where the product has been found cheaper, stating this is the case. Once this is complete and you are happy with your message, press send. Your message will then immediately be sent through to our customer service team who will review and authenticate your request and get back to you within a 24 hour period.

You can also contact us via our contact page.

Please note, for your price match to be validated by our team, it has to meet certain criteria:

The price you quote must be active on the competitor's site. The product must be the same as the one you wish to order from our site. The product has to be in stock and available for dispatch on the competitor's site as well as our own. If the price match request is sent to us after a product has already been ordered and processed, we will not be able to reimburse you.

We do not authenticate a price match if the lowered price is due to any form of promotional offers. No cash or product as an alternative.

We are happy to price match with all of our competitors, including eBay and Amazon. However, if the reduced price on a competitors website is due to a listing or technical fault, then we reserve the right to reject the price match and will take that up directly with the company. We will not price match eBay auction items. 

If you have any more questions about our price match scheme then please do not hesitate to contact our customer service team through our ‘contact us’ page.

We reserve the right to decline a price match at any time.

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